We hope you will love everything that you order from us, but if something isn’t quite right you have 14 days to return the goods.

Please, write directly to contact@tibaldi.com and you will receive our return instructions shortly after.

You will be refunded for the total amount of the order through the same method you used to pay and as soon as we receive the return items.

We kindly ask you to send the items perfectly intact and in their original packaging.

Return shipping fees as well as booking a courier pick-up are to be both paid for and managed by the customer.

In your return request email, please specify the following information:

  • Name and Last name of the purchaser
  • Order number
  • Address of delivery
  • Date of delivery
  • Return courier to be used


Your money refund will take a maximum of 14 days to be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer.
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